Workflow How-Tos

Have you ever struggled with receiving a new tool, but not knowing when to use it? These guides will help walk you through when to use put the Viewer to use within your workflows. Some examples:

  • You're sitting on hold waiting for lab results.
  • You have a new patient waiting but you are missing previous records.
  • There is a communication gap or your patient is unconscious, etc.
  • You're missing results to meet a quality measure.

SuperUser Tip

Once you find that the CurrentCare Viewer adds value within a specific workflow, make it an official part of that workflow and share the change with the entire staff.  Read below for Workflow Tools.

Communication Barrier or Unconscious Patient

Workflows to Consider

  • Your patient is too sick to communicate clearly.
  • Your patient is unconscious.
  • There is a language barrier.
  • Your patient forgets or doesn't mention a part of their history.

Add Viewer into Your Workflow

If any of these scenarios apply to your role, make it a part of your workflow to check CurrentCare Viewer for a recent or comprehensive medical history.

Login to CurrentCare Viewer, search for your patient and go to the Patient Summary Report, or use all the tabs individually.  Update your EHR with new relevant information.

For more information, view our CurrentCare Monthly Tip - "Patient Summary Report" or read My CurrentCare Story by Claire Melley, Lead CIM (Clinical Information Manager) , Our Lady of Fatima Hospital.

Missing Imaging and EKG Reports

Workflows to Consider

  • Another provider placed the order, but you didn't get a copy of the results.
  • It's 2am and you need your patient's most recent EKG tracing or imaging report.

Add Viewer into Your Workflow

If these scenarios apply to your role, make it a part of your workflow to check CurrentCare Viewer for EKG Imaging and Imaging Results.

Login to CurrentCare Viewer, search for your patient and go to the Imaging and EKG Imaging tabs.  Update your EHR by making a note of the labs you found in CurrentCare.  (Or learn how to print from Viewer).

SuperUser Tip - Imaging facilities are now using Viewer to find results of previous studies and labwork, which reduces the chances of having to send the patient, home due to lack of information.

For more information, view our CurrentCare Monthly Tip - "EKGs are now available."

EKG Imaging

Missing Lab Results

Workflows to Consider

  • You want to avoid a duplicate test and make a decision at the point of care.
  • Your patient doesn't remember where their lab work was drawn last week.
  • You are spending too much time calling different labs and waiting for results to be sent.
  • You want to see the trend in the value of a lab over time.
  • You have patients taking medications that require regular monitoring.
  • Your patient had a recent hospital or ED encounter.
  • It's 2am and you need your patient's most recent labs.
  • Before seeing a new patient, you want to glance at recent lab history.

Waiting Printer

Add Viewer into Your Workflow

If any of these scenarios apply to your role, make it a part of your workflow to check CurrentCare Viewer for lab results.

Login to CurrentCare Viewer, search for your patient and go to the Lab Results tab. Update your EHR by making a note of the labs you found in CurrentCare. (Or learn how to print from Viewer here (link to Printing section of Microlearning page)).

SuperUser Tip

Are you following patients on with medications that require regular lab results (ie, Coumadin, Clorazil, etc)? Get the results in Viewer even sooner than waiting to hear from the lab!  (Think of the Friday afternoon rush to make medication changes before the weekend!)

For more information, view our CurrentCare Monthly Tips - "It's better than being on hold!" & "Cumulative Lab View."

New Patients

Workflows to Consider

  • You have a new patient waiting but you are missing previous records.
  • Before seeing a new patient, you want to glance at recent lab history.
  • While talking with a new patient, you want to populate your EHR with an accurate med list.

Add Viewer into Your Workflow

If any of these scenarios apply to your role, make it a part of your workflow to check CurrentCare Viewer for ....

Login to CurrentCare Viewer, search for your patient and go to the Patient Summary link at the top of the patient's record, or review each tab individually.  Update your EHR with information that you don't have yet.

SuperUser Tip

New Patient Planning is an easy workflow to integrate CurrentCare Viewer. Give it a try for your next 5 new patients!

For more information, view our:

Post Hospitalization or ED visit

Workflows to Consider

  • A patient tells you they were there, but you don't have a record
  • You're waiting for the hospital to send a record.
  • There are some encounters that you are never told about. (Don't forget to sign up for Hospital Alerts!)
  • You would like to view all encounters in one place to review patterns and frequency.
  • You have implemented after-hours care and you want to review the times of day your patients are being admitted to the ED.

Add Viewer into Your Workflow

If any of these scenarios apply to your role, make it a part of your workflow to check CurrentCare Viewer for hospital and ED visits.

Login to CurrentCare Viewer, search for your patient and go to the Encounters tab (to view high-level patterns, date and reasons for visit) or go to the Documents tab (to view a comprehensive record from that hospital system). Also, the Patient Summary Report can be useful to view a lot of information in one place. Update your EHR with the new information.

Coming Soon - We're working hard with hospitals around the state to give you Continuity of Care (CoC) Documents and Discharge Summaries!

For more information, view our:

Quality Measures

Workflows to Consider

  • You need to improve quality measures that require documenting a specific result.
  • Your EHR prompts you that your patient is due for a screening or vaccination.
  • Your patient forgot where their recent lab or image was performed.
  • You're missing results to meet a specific quality measure, including:
    • Pap, Mammogram, Colonoscopy, A1C, LDL, EKG, etc.
  • You track # ED and inpatient visits, and want to validate what is in your record.

Add Viewer into Your Workflow

If any of these scenarios apply to your role, make it a part of your workflow to check CurrentCare Viewer to improve quality measures.

Login to CurrentCare Viewer, search for your patient and go to the Lab Results or Diagnostic Img tabs.  Update your EHR with any new results.

SuperUser Tip

Quarterly, pull a list of your patients missing a result, lookup the patients who are missing the results in the Viewer, and record the results in your EHR.

For more information, view our:

Unknown Medications

Workflows to Consider

  • Your patient doesn't remember the name or dose of the little pink pill that her cardiologist prescribed.
  • While talking with a new patient, you want to populate your EHR with an accurate med list.
  • You suspect you have an incomplete medication list.
  • Your patient had a transition of care (hospital, ED, LTC, etc.).
  • Before trying a new medication, you want to understand the history.
  • There is a question about a patient taking two similar medications.
  • You are spending too much time calling different pharmacies.
  • You want to monitor medication adherence.

Reason #14

Add Viewer into Your Workflow

If any of these scenarios apply to your role, make it a part of your workflow to check CurrentCare Viewer for medications.

Login to CurrentCare Viewer, search for your patient and go to the Medications tab.  Update your EHR by adding new medications  or marking medications as "inactive."

SuperUser Tip

Sort the columns by Prescription Name, Prescriber Name or Dispensed Date, to quickly see the information how you need it.

For more information, view our CurrentCare Monthly Tip - Medication Reconciliation or read the My CurrentCare Story by Donna Needham, Nurse Care Manager, at Thundermist Health Center.

My CurrentCare Story

01 - Amy Malo

02 - Emily Phrasikaysone

03 - Laurie Bowie

04 - Claire Melley

05 - Jessica Godena

06 - Deborah Andrade

07 - Melissa O’Donnell & Andrea Knoll

08 - Ann-Marie Peters

09 - Meghan Martorana

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